A common issue with Coinbase is seeing that your balance isn’t updating. If it happens to you, you’re not alone. Most of the time, the problem can be solved with a few simple tricks.
Here is how to fix a Coinbase wallet balance that’s not updating:
- Wait a few minutes.
- Refresh the page.
- Rename your Coinbase wallet.
- Log out and log back in.
- Uninstall and reinstall the app.
- Contact the Coinbase support team.
As you can see, most of these tips are easy and take little time. The rest of this article will discuss them in greater detail.
1. Wait a Few Minutes
The first thing you should try is to wait a few minutes. Sometimes, there may be a slight delay before your wallet updates.
This waiting time can vary depending on the cryptocurrency you’re using. With Ethereum, for example, congestion is common, and it could take a few minutes or even a few hours for the funds to show in your wallet.
2. Refresh the Page
If you’re using a browser, it’s a good idea to refresh the page, especially if you haven’t left the web page since sending the crypto. You don’t need to do anything special. Simply click on the refresh button of the browser you’re using and see if the balance updates.
If you’re using the app on your phone, exit it and make and close it from the multitask bar to make sure it’s not running in the background. Then, open it again and see if the issue has been fixed.
3. Rename Your Coinbase Wallet
If the first two tips weren’t successful, your next best bet is to rename your wallet. This technique has worked for countless users on Reddit, so it could work for you, too.
Here’s how to rename your Coinbase wallet:
- Go to Coinbase. The first step is to log in to your account. It would be best if you did this on a computer rather than on mobile.
- Navigate to your wallet’s menu. Once you’re on the site, navigate to the wallet in question and go to its menu.
- Rename the wallet. You should see the option to rename your Coinbase wallet. Rename it to whatever you want.
- Save the new name. Once you save the new name and refresh the page, you should notice the balance has been updated
This method has worked for many people, even though it’s not known why it works.
4. Log Out and Log Back In
The Coinbase website recommends its users log out and log back in if they’re experiencing trouble with the wallet app, so it’s definitely worth trying. But before you log out, make sure you have your wallet’s seed phrase.
The seed phrase is the 12-24 word phrase that gives you access to your wallet. Without it, you will lose access to it and your funds, so you certainly want to keep it somewhere highly safe and secure.
5. Uninstall and Reinstall the App
If none of the other tips in this article work for you, you may need to uninstall and reinstall your Coinbase wallet app. To do this, just like with the last step, you should make sure you have access to your seed phrase.
If you’re using the mobile app, simply uninstall it from your device. Once it’s fully uninstalled, you can go back to the App Store or Play Store and reinstall it. Follow the login instructions as normal and be ready to input your seed phrase.
If you’re having issues with the wallet extension on your computer or laptop, you should remove it from your browser and then add it back again.
Once you’ve added the extension back to your browser, you can log in and see if the balance has updated.
Try Clearing the Device’s Cache
If you’re using the web extension, it might be good to clear the browser’s cache and cookies while it’s removed. Once you’ve cleared everything, then you can add the extension back. This usually isn’t necessary, but worth trying if you’re running out of options.
When using a mobile device, you can clear the cache on the device by going to the settings. If you have an Android, here’s how to do it:
- Go to Settings
- Select Apps
- Browse for the Coinbase app
- Clear its cache.
If you have an iPhone, then simply:
- Go to Settings
- Select General
- Select iPhone Storage
- Browse for the Coinbase app
- Tap on Offload App.
6. Contact the Coinbase Support Team
If all else fails, you’ll need to contact the Coinbase support team for further assistance. The number you call will depend on your country. You can visit the Coinbase contact page for more information.
Coinbase also operates a 24/7 live chat, so you can use that if you don’t want to make a call. It’s similar to many other messenger chats in that you’ll talk to a bot, but if the issue can’t get solved that way, you’ll be connected to a real person who can assist you.
You can also log a ticket via email, which is probably the least popular option because it tends to take the longest.
Can I Log Out of Coinbase Wallet if I Lost My Seed Phrase?
You shouldn’t log out of your Coinbase wallet if you have lost your seed phrase. It’s possible to do it, but you won’t be able to regain access. If you no longer have your seed phrase, transfer your crypto to an exchange and create a new wallet. Then, you can send the crypto to your new wallet.
If your balance isn’t updating, you won’t be able to transfer your crypto to an exchange. In that case, you should give it some time and refresh the page, as mentioned earlier. Eventually, the crypto should show up. From there, you can transfer it to an exchange.
If you have no access to your seed phrase, it’s essential to transfer your crypto out of your wallet as soon as possible in case you accidentally get logged out or lose access to it—for example, if your phone breaks and you need to log in on a new device.
You may notice balance issues on your Coinbase wallet from time to time. Luckily, there are solutions you can try. Always be sure to wait a few minutes—transactions won’t always be instant.
If it has been a few minutes or hours and your balance still hasn’t updated, your best bet is to rename your wallet. Logging out and back in is a good option if that doesn’t work.
If all else fails, you can contact Coinbase’s support team via phone, live chat, or email to get more assistance.